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Management panel → Support Management → Support Center publish answers to frequently asked questions in the section. Players can connect, store and account transactions solution from here to without opening support request.

View categories and articles

The default view shows articles under categories they are connected. Home You can review the title, category, display and publication date in the table. Category and articles, Article Published

1. Category and Articles

View the help articles under the relevant category.

2. Article Published

Prepare a new question and response.
Sample Minecraft Server and Store and Account There are categories. For new content Publish ArticleTo create categories Add Section Use the button.

Create Help category

Add Section Set category name, color and description in the window. You can add a cover from the diagnosis of the category in the visual field. Used in category card on the color and visual user side. Category name, Color

1. Category name

Set the header that collects help articles.

2. Color

Select the highlight color of the category card.
For example Minecraft Server Description of category Connection to the server and in-game operations. type as. Publish After registering with you, you can choose this category when preparing articles.

Prepare the question and solution post

Publish Article On screen Title type the question of the user to the field, select the corresponding category and Content Tell the solution in the field. Question header, Category, Reply

1. Question header

Write the question the player will be assigned.

2. Category

Select the help category that belongs to the article.

3. Response

Explain the solution and the steps necessary.
Sample How to connect to Minecraft server? for question Multi Player → Add Server steps, server address and Join Server the process is explained. Use the address and the version that your own server supports. Complete text and complete text Publish Press the button. Sign up for the corresponding record to change the article Edit open the process; change the header, category or content Update Save with.

How does the user use the help center?

Your user site /help opens the page. You can write words about the question of the search field, open one of the frequently asked questions or use category cards. Help call, Frequently Asked Questions

1. Help call

Give your question the phrase.

2. Frequently Asked Questions

Open the ready-made help article and read the solution.
The header and solution steps appear on the article screen. User reads the article and implements related operations; if you are looking for help in another, they can return to categories. Article header, Solution steps

1. Article header

Open the answer to your chosen problem.

2. Solution steps

Apply connect steps to the server; if necessary, use the Support Section link.
If the problem is continuing Support Section can be requested from the connection. Help to tell the solution in the article and specify the error message it receives, allowing the interview to move faster.

Live Support

Check the user’s request after the help post and continue to interview.