Skip to main content
Open My licenses to install your website, change its domain or download a database backup.

Buttons on your license card

Your license card shows your website details and the actions available for that license.
English licenses — step 1

Change domain

Select Change domain. Enter the new address in the Domain field, without a protocol or www, for example example.com. Save with Move domain.
English licenses — step 2
Changing your domain is free and does not require reinstalling the website. Complete the DNS settings for the new domain.

Database information

Use the connection details in Database information when connecting a database tool to your website’s database.
English licenses — step 3

Download database

Select Download database to create a backup. Find the downloaded file in your browser’s downloads list. This backup contains the database only. Back up your theme files and uploaded images separately.

Reset installation

Select Reset installation to remove the current setup. This action cannot be undone. Back up your data before continuing.
English licenses — step 4
If your domain does not open, check the DNS and SSL settings first.

If installation stops before completion

Use this action to check the progress of an installation.
Use this action to restart an incomplete installation. After confirmation, the remaining data from that installation is cleared and setup starts again.

My website won’t open

Select My website won’t open for connection help. You can also follow the domain, DNS and SSL guide.