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Settings → Assistant open the screen. You can upload documents, process pages on the site map and browse the extracted text. The information you prepared here is also used by AI on live support; Helps user questions prepare answers to the products, rules and support information of your site.

Select File

Drag or click on the upload field of the file and select it from your computer. Use PDF, Word, text and XML formats shown on the screen. Maximum 4 files add; follow the active limit on the area for file size. Upload the file, follow the shown limit

1. Upload file

Leave or select XML, PDF, Word or text file to this area.

2. Follow the limit shown

Maximum four files; the active limit on the file size screen is valid.
Check the status of the file when installation is completed. The file may appear in the list, show that the processing of the content is also over.

Work the site map

Contents of pages located on XML site map are processed separately. To try Download sample XML file and change the sample pages with your own accessible pages. Installation progress, Processing status

1. Loading progress

Follow the processing status of your uploaded source.

2. Processing status

Compare the number of pages completed on the site map with total number.
Processing / Total Follow the progress from the information. Do not assume that the number of pages is ready for the entire content that is not completed.

Open the extracted text

Use the content display process on the file line. The source page on the site map and the text received from that page is shown together. Page inside XML, Extracted content

1. Page inside XML

The URL on the site map determines the source page.

2. Extracted content

Check the removed text; make the necessary corrections and save.
Fix and correct the text related if menu repeats, old prices or missing sentences Save Press the button. For example, check the time and amount match with your own product record in the description received from the product page.

Prepare information for live support

Add product descriptions, delivery steps, server rules and answers to frequently asked questions. Live support AI can offer user-related information by using these sources. For example “How do I get the product I buy?” Provide expressly presence in the source text of delivery steps for the question. Update resources when price changes time or rules; rely on current information of live support responses. View Live Support guide →

Use the information on your chat

Check the content of the text, which is derived from the file name. Make sure that if you will work with the duration, price or support hours of a product, this information is located in the text. Add the corresponding paragraph to your chat request when necessary.

Zonely AI

Create new chat and text draft with the information you have prepared.

Keep resources up-to-date

Review the text removed when the site or document changes. Find the file on the search area. Check the file format, size and source page if the transaction is inserted. Make sure you select the correct file before uninstalling.