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The game can not be connected to Zonely or database of your server; DNS, network routing, firewall, destination service status or connection information. A single ping result does not make sure that the problem is on what side. Controls in the game server to connect Do. The connection that is successful on your own computer does not show that your server is accessible at another data center.

Identify the target address

My Licenses → Database Information or Settings → Database Get host and port on the screen. The following examples db.siteadresin.example and 3306 for; use the real host address in your own panel. Previous access announcements 213.146.165.* Block has been understood. This historical information is not evidence of the target IP or barrier today. Add the current DNS result and the target on the panel to the support request; just print rules according to this blonde.

Review DNS and ping result

Windows server cmd open and type the following commands separately:
Command Prompt · address resolution and ICMP
Home db.siteadresin.example write ping does not start; at the beginning ping command must be. Ping uses ICMP. Check the TCP port of service to evaluate database connection. Microsoft ping description

Check Database TCP port

Windows PowerShell Open and run:
Windows PowerShell · use your own host and port
Command RemoteAddress and TcpTestSucceeded Shows information like. Microsoft Test-NetConnection description
  • TcpTestSucceededed: True: At that time, connection was installed from this machine to the target TCP port. User name, password, database authorization or TLS compliance are also reviewed.
  • TcpTestSucceededed: False: The connection could not be established. The source/target firewall is investigated in the listening status of the routing, service or temporary interruption. The result does not tell what provider is responsible alone.
If you want to run from Command Prompt:
Calling Windows PowerShell from cmd
This check does not log in to MySQL and does not want your user password. The fact that the result is successful does not mean that the entire configuration of the plugin is correct.

Connect Provider and Zonely support

Save error text, date/hour and time frame, external IP of your resource server, target host/dissolving IP/port and above results. Add the MySQL error text that the plugin gives if TCP connection is successful. Sharing password, API switch or full account casting. A Zonely support channel text support request open. You can send your own server provider by stimulating the text:
Hello, I am having trouble accessing the database of Zonely installation from my gaming server. Source server external IP: [IP]. Target host: [HOST], updated IP: [HEDEF IP], TCP port: [PORT]. [TREAM / HOURS / HOURS LANGUAGE] during connection control [ON] I would like to review whether there is an exit/input rule, routing or network restriction between the relevant source-target. The command output and error text. Thank you.
I have the conclusion of “No problem in the services of the region” or “rightly disabled” without the support review is completed. Opening your site from browser does not show that your site has accessed from the gaming server to the separate database port. For general announcements Service Status Page You can review it. Database link information · Server connections