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When visual and style customizations on Zonely themes, there may occur when changes are not immediately reflected due to browser cache and file size restrictions.

Most Frequently Asked Problems and Solutions

Support tickets are one of the most common topics (“I can’t add my logo or write Zonely”).
  • 1. Browser and CDN Cache (The Most Common Reason): Modern browsers and Cloudflare keep logo, favicon and CSS files in local memory to improve the speed of websites. Even if you change the file, the browser continues to show the old logo.
    • Solution: From your keyboard + F5 (For Mac Cmd + Shift + R) Completely clean browser cache by pressing keys and refresh the page forced. You can also check from a different browser or hidden tab.
  • 2. File Size and Format Restrictions:
    • Your Logo File 90-100 KB If the size is over or if it is a huge raw file with very high resolution, the system can stop installing due to security and speed optimization.
    • Your Logo TinyPNG compacted with a optimization tool and transparent background Psy or SVG reinstall in format.
  • 3. Accurate Logo Area: There are separate logo areas for both desktop and mobile appearance in Zonely themes. Make sure both areas are updated.
  • HEX Format Error: We say at the beginning when entering the color code (#) Remembering the sign (for example #2563eb instead of 2563eb writing) leads to the color of the browser and the interface to turn to default or transparent color.
  • Custom CSS conflicts: Special CSS in the management panel is a decorated braces that have not been closed in code added to the field (}) or any CSS rules after the nail mark may be invalid. Verify syntax validity when adding custom CSS.
Favicon files are the most aggressively cached assets by browsers.
  • Solution: Your Favicon 32x32 or 64x64 pixels size .ico or .png Make sure it is in the format. Clean browser history and cache; change will completely sit within 1-2 hours depending on the browser.