> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zonely.gen.tr/llms.txt
> Use this file to discover all available pages before exploring further.

# Support center

> Create support request and follow your previous conversations.

You can view requests of your account in the support section and start a new interview. From the Profile menu **Support Request** open the link.

## Find previous requests

The header in the request list includes category, status and date information. Find the registration on the search field by typing the topic title. Open the detail and read the previous messages and responses.

[![Create Support Request, Search](https://mintcdn.com/zonely-a8cd49e7/hhNp7w5k4C3nr4jI/images/panel/payments-connections-site-guide-20261027/site-support-en.png?fit=max\&auto=format\&n=hhNp7w5k4C3nr4jI\&q=85\&s=00374c455fee6126a0e49c454dc389e7)](https://docs.zonely.gen.tr/images/panel/payments-connections-site-guide-20261027/site-support-en.png)

> [card] 1. Create Support Request
>
> Open the new request form.

> [card] 2. Search
>
> Find your previous support requests.

## Prepare new demand

**Create a Support Request** Press the button. Write the topic in short. Select the site that is suitable for categories and explain your problem in the message field.

[![Title](https://mintcdn.com/zonely-a8cd49e7/hhNp7w5k4C3nr4jI/images/panel/payments-connections-site-guide-20261027/site-support-form-en.png?fit=max\&auto=format\&n=hhNp7w5k4C3nr4jI\&q=85\&s=0394fde3cde60c45493a62f0e7f1c1ed)](https://docs.zonely.gen.tr/images/panel/payments-connections-site-guide-20261027/site-support-form-en.png)

> [card] 1. Title
>
> Type your request in a short way.

Add transaction number, date and problem-experienced steps in requests regarding payment or order. If you have the file insert option, you can share the corresponding screenshot. Request **Create** Send it with the button.

## Follow responses

Reopen the call from the request list. Keep the conversation by adding the new message to the same request. Follow the status of the request from the list and the interview screen.

## Help centre and live support

**Pages → Help Center** You can find frequently asked topics in the connection. If live support is open on the site, the call can be started from the support window on the corner.

## Settings for manager

[Support settings](https://docs.zonely.gen.tr/en/guides/support-settings.md), [Support requests](https://docs.zonely.gen.tr/en/guides/live-support.md) and [Help centre](https://docs.zonely.gen.tr/en/guides/support-center.md) Use guides.

[Profile](https://docs.zonely.gen.tr/en/website/profile-and-account.md) · [Site usage](https://docs.zonely.gen.tr/en/website/overview.md)


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