> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zonely.gen.tr/llms.txt
> Use this file to discover all available pages before exploring further.

# Problem Solution and Frequently Asked Questions

> Quick diagnostic guide based on actual support demands on Zonely platform, category-based problem solutions and support steps.

It is necessary to detect the correct component before solving a problem you face on Zonely. The website runs independently of domain name redirects, game server plugin (ZonelyCore/WebSender), database or payment methods; does not directly affect the other of the disruption in one.

> [accordion] How do I get my Zonely Discord role?
>
> 1. Join the [Zonely Discord server](https://discord.zonely.gen.tr) first.
> 2. [Sign in to your Zonely account](https://accounts.zonely.gen.tr/login).
> 3. Open **Profile > My Licenses**.
> 4. Click **Match Discord Role** at the top right.
> 5. Select the Discord account that should receive the role in the OAuth2 window and authorize the connection. Your role is then assigned to that Discord account automatically. The selected account must already be a member of the Zonely Discord server.

***

## Quick Diagnostic Panel

Focus on the relevant field to detect the source of the problem that occurs in your system directly:

> [card] [WAF & Loading Screen](https://docs.zonely.gen.tr/en/troubleshooting/waf-and-loading-screen-preloader.md)
>
> WAF browser challenge verification **not to close the load screen strictly** Problems with the rule and closing.

> [card] [WebSender / RCON](https://docs.zonely.gen.tr/en/troubleshooting/websender-rcon-and-command-delivery-problems.md)
>
> If the commands are not transmitted to the game server **TCP 8000** control of port and firewall permissions.

> [card] [Cloudflare & SSL](https://docs.zonely.gen.tr/en/troubleshooting/domain-and-dns.md)
>
> There is no A record in Zonely; CNAME (`premium.zonely.gen.tr`) and **Full (Strict)** SSL configuration.

> [card] [AuthMe & Encryption](https://docs.zonely.gen.tr/en/troubleshooting/authme-limboauth-and-registration-problems.md)
>
> For password compliance of players who register from the site **SHA256** Hash and LimboAuth MySQL connection.

> [card] [Email & SMTP](https://docs.zonely.gen.tr/en/troubleshooting/email-smtp-and-discord-bot-problems.md)
>
> Activation of mails not going, SPF/DKIM records and Discord bot role synchronization permissions.

***

## Problems Solution Pages by Topics

You can contact below to detailed guides, which are compiled from 800 actual customer support requests and ticket history:

> [card] [WAF and Loading Screen](https://docs.zonely.gen.tr/en/troubleshooting/waf-and-loading-screen-preloader.md)
>
> Private Zonely WAF browser verification (challenge), the rule of closing the load screen and 403/cycle issues.

> [card] [Domain Name, DNS and Cloudflare](https://docs.zonely.gen.tr/en/troubleshooting/domain-and-dns.md)
>
> CPanel default page, `ERR_TOO_MANY_REDIRECTS`Gray Cloud (DNS Only) setting for Zonely CNAME records and game server.

> [card] [Server Connection and Login Address](https://docs.zonely.gen.tr/en/troubleshooting/server-connection-login-address-and-player-status-problems.md)
>
> Game server `play/oyna` Address binding, SRV recording for private ports, number of live players (Query) and BungeeCord IP redirect.

> [card] [AuthMe, LimboAuth and Registration](https://docs.zonely.gen.tr/en/troubleshooting/authme-limboauth-and-registration-problems.md)
>
> 'Enjoy Password' error in the game entry, `SHA256` encryption matching and remote MySQL (Port 3306) permissions.

> [card] [WebSender and Command Delivery](https://docs.zonely.gen.tr/en/troubleshooting/websender-rcon-and-command-delivery-problems.md)
>
> Connection timed out errors, Port 8000 access and prevent commands from being lost when the player is online.

> [card] [ZonelyCore and License](https://docs.zonely.gen.tr/en/troubleshooting/zonelycore-plugin-and-license-problems.md)
>
> Spigot/Paper server requirement, GUI case menu hooks and external IP address license verification.

> [card] [Payment Methods and Webhook](https://docs.zonely.gen.tr/en/troubleshooting/payment-methods-and-webhook-notification-problems.md)
>
> No drop of webhook notifications, Cloudflare WAF `/process/*` Advantages of bypass rule and MoR (Creem/Paddle)

> [card] [Design, Theme and Logo](https://docs.zonely.gen.tr/en/troubleshooting/design-theme-and-logo-problems.md)
>
> No change of Uploaded logo, 90-100 KB size limits and `Ctrl + F5` browser caching cleaning steps.

> [card] [Bedrock and Mobile Players](https://docs.zonely.gen.tr/en/troubleshooting/bedrock-floodgate-and-mobile-player-problems.md)
>
> User name regex rule (for the registration of deer/Floodgate players)`^\.?[a-zA-Z0-9_]{3,16}$`).

> [card] [Email, SMTP and Discord](https://docs.zonely.gen.tr/en/troubleshooting/email-smtp-and-discord-bot-problems.md)
>
> Port 587 (TLS)/465 (SSL) separation, SPF records and Discord bot Privileged Gateway Intents configuration.

***

## Information Need to Provide Support Request When You Want

If your problem is still continuing, please contact our technical team to solve your problem in one response, please complete the following information in your support request:

```text title="Support Request Template" theme={"theme":"css-variables"}
1. Domain: play.example.com or example.com
2. Issue and exact error: the message shown on screen or in the console
3. Screenshot / console log: an image or log link
4. Server software and version: Paper 1.20.4, Purpur 1.21, etc.
5. Latest change: DNS, plugin update, etc.
6. Affected page or URL: /process/... or /login
```

> [!NOTE]
>
> Do not share your password, database password or API hidden keys (Secret Key) in your support requests. Our technical team will never ask you for your password.


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