> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zonely.gen.tr/llms.txt
> Use this file to discover all available pages before exploring further.

# Access issues to Zonely and database

> Take DNS, ping, TCP port and account errors; prepare the support request with the correct information.

The game can not be connected to Zonely or database of your server; DNS, network routing, firewall, destination service status or connection information. A single ping result does not make sure that the problem is on what side.

Controls **in the game server to connect** Do. The connection that is successful on your own computer does not show that your server is accessible at another data center.

## Identify the target address

**My Licenses → Database Information** or **Settings → Database** Get host and port on the screen. The following examples `db.siteadresin.example` and `3306` for; use the real host address in your own panel.

Previous access announcements **`213.146.165.*`** Block has been understood. This historical information is not evidence of the target IP or barrier today. Add the current DNS result and the target on the panel to the support request; just print rules according to this blonde.

## Review DNS and ping result

Windows server **cmd** open and type the following commands separately:

```bat title="Command Prompt · address resolution and ICMP" theme={"theme":"css-variables"}
nslookup db.siteadresin.example
ping db.siteadresin.example
```

Home `db.siteadresin.example` write ping does not start; at the beginning `ping` command must be.

| Conclusion | What does it show? |
| - | - |
| Can’t be solved | DNS or the host name used should be reviewed. |
| Ping 0% loss | Target ICMP responds; does not show that MySQL port is open. |
| Ping 100% loss | ICMP could not be received response; the target can be closed ping. Not alone proves provider barrier. |

Ping uses ICMP. Check the TCP port of service to evaluate database connection. [Microsoft ping description](https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/ping)

## Check Database TCP port

**Windows PowerShell** Open and run:

```powershell title="Windows PowerShell · use your own host and port" theme={"theme":"css-variables"}
Test-NetConnection -ComputerName db.siteadresin.example -Port 3306 -InformationLevel Detailed
```

Command `RemoteAddress` and `TcpTestSucceeded` Shows information like. [Microsoft Test-NetConnection description](https://learn.microsoft.com/en-us/powershell/module/nettcpip/test-netconnection)

* **`TcpTestSucceededed: True`:** At that time, connection was installed from this machine to the target TCP port. User name, password, database authorization or TLS compliance are also reviewed.
* **`TcpTestSucceededed: False`:** The connection could not be established. The source/target firewall is investigated in the listening status of the routing, service or temporary interruption. The result does not tell what provider is responsible alone.

If you want to run from Command Prompt:

```bat title="Calling Windows PowerShell from cmd" theme={"theme":"css-variables"}
powershell -NoProfile -Command "Test-NetConnection -ComputerName db.siteadresin.example -Port 3306 -InformationLevel Detailed"
```

This check does not log in to MySQL and does not want your user password. The fact that the result is successful does not mean that the entire configuration of the plugin is correct.

## Connect Provider and Zonely support

Save error text, date/hour and time frame, external IP of your resource server, target host/dissolving IP/port and above results. Add the MySQL error text that the plugin gives if TCP connection is successful. Sharing password, API switch or full account casting.

A Zonely support channel **text support request** open. You can send your own server provider by stimulating the text:

> Hello, I am having trouble accessing the database of Zonely installation from my gaming server. Source server external IP: \[IP]. Target host: \[HOST], updated IP: \[HEDEF IP], TCP port: \[PORT]. \[TREAM / HOURS / HOURS LANGUAGE] during connection control \[ON] I would like to review whether there is an exit/input rule, routing or network restriction between the relevant source-target. The command output and error text. Thank you.

I have the conclusion of “No problem in the services of the region” or “rightly disabled” without the support review is completed. Opening your site from browser does not show that your site has accessed from the gaming server to the separate database port. For general announcements [Service Status Page](https://zonely.gen.tr/status) You can review it.

[Database link information](https://docs.zonely.gen.tr/en/getting-started/licenses.md#veritabani-bilgileri) · [Server connections](https://docs.zonely.gen.tr/en/guides/servers.md)


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