> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zonely.gen.tr/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Center

> Prepare help categories and solution articles; review users’ search and article screens.

**Management panel → Support Management → Support Center** publish answers to frequently asked questions in the section. Players can connect, store and account transactions solution from here to without opening support request.

## View categories and articles

The default view shows articles under categories they are connected. **Home** You can review the title, category, display and publication date in the table.

[![Category and articles, Article Published](https://mintcdn.com/zonely-a8cd49e7/62qqgOwqT1U0Tae2/images/panel/community-support-guide-20261025/h01-yardim-listesi-en.png?fit=max\&auto=format\&n=62qqgOwqT1U0Tae2\&q=85\&s=b9e9dea3d2a3cd8f2638fc8440baad69)](https://docs.zonely.gen.tr/images/panel/community-support-guide-20261025/h01-yardim-listesi-en.png)

> [card] 1. Category and Articles
>
> View the help articles under the relevant category.

> [card] 2. Article Published
>
> Prepare a new question and response.

Sample **Minecraft Server** and **Store and Account** There are categories. For new content **Publish Article**To create categories **Add Section** Use the button.

## Create Help category

**Add Section** Set category name, color and description in the window. You can add a cover from the diagnosis of the category in the visual field. Used in category card on the color and visual user side.

[![Category name, Color](https://mintcdn.com/zonely-a8cd49e7/62qqgOwqT1U0Tae2/images/panel/community-support-guide-20261025/h03-yardim-kategorisi-en.png?fit=max\&auto=format\&n=62qqgOwqT1U0Tae2\&q=85\&s=ce9a7914e1417259dc1ec9089f981bd1)](https://docs.zonely.gen.tr/images/panel/community-support-guide-20261025/h03-yardim-kategorisi-en.png)

> [card] 1. Category name
>
> Set the header that collects help articles.

> [card] 2. Color
>
> Select the highlight color of the category card.

For example **Minecraft Server** Description of category **Connection to the server and in-game operations.** type as. **Publish** After registering with you, you can choose this category when preparing articles.

## Prepare the question and solution post

**Publish Article** On screen **Title** type the question of the user to the field, select the corresponding category and **Content** Tell the solution in the field.

[![Question header, Category, Reply](https://mintcdn.com/zonely-a8cd49e7/62qqgOwqT1U0Tae2/images/panel/community-support-guide-20261025/h02-yardim-makalesi-en.png?fit=max\&auto=format\&n=62qqgOwqT1U0Tae2\&q=85\&s=b40c8c2fc6676e43bba62a704116dae0)](https://docs.zonely.gen.tr/images/panel/community-support-guide-20261025/h02-yardim-makalesi-en.png)

> [card] 1. Question header
>
> Write the question the player will be assigned.

> [card] 2. Category
>
> Select the help category that belongs to the article.

> [card] 3. Response
>
> Explain the solution and the steps necessary.

Sample **How to connect to Minecraft server?** for question **Multi Player → Add Server** steps, server address and **Join Server** the process is explained. Use the address and the version that your own server supports.

Complete text and complete text **Publish** Press the button. Sign up for the corresponding record to change the article **Edit** open the process; change the header, category or content **Update** Save with.

## How does the user use the help center?

Your user site **/help** opens the page. You can write words about the question of the search field, open one of the frequently asked questions or use category cards.

[![Help call, Frequently Asked Questions](https://mintcdn.com/zonely-a8cd49e7/62qqgOwqT1U0Tae2/images/panel/community-support-guide-20261025/h04-kullanici-yardim-merkezi-en.png?fit=max\&auto=format\&n=62qqgOwqT1U0Tae2\&q=85\&s=0c97d2af0d2c424e49a37c8ff971849e)](https://docs.zonely.gen.tr/images/panel/community-support-guide-20261025/h04-kullanici-yardim-merkezi-en.png)

> [card] 1. Help call
>
> Give your question the phrase.

> [card] 2. Frequently Asked Questions
>
> Open the ready-made help article and read the solution.

The header and solution steps appear on the article screen. User reads the article and implements related operations; if you are looking for help in another, they can return to categories.

[![Article header, Solution steps](https://mintcdn.com/zonely-a8cd49e7/62qqgOwqT1U0Tae2/images/panel/community-support-guide-20261025/h05-kullanici-yardim-yazisi-en.png?fit=max\&auto=format\&n=62qqgOwqT1U0Tae2\&q=85\&s=46f9b401e72bad84c824c78211164844)](https://docs.zonely.gen.tr/images/panel/community-support-guide-20261025/h05-kullanici-yardim-yazisi-en.png)

> [card] 1. Article header
>
> Open the answer to your chosen problem.

> [card] 2. Solution steps
>
> Apply connect steps to the server; if necessary, use the Support Section link.

If the problem is continuing **Support Section** can be requested from the connection. Help to tell the solution in the article and specify the error message it receives, allowing the interview to move faster.

> [card] [Live Support](https://docs.zonely.gen.tr/en/guides/live-support.md)
>
> Check the user’s request after the help post and continue to interview.


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