> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zonely.gen.tr/llms.txt
> Use this file to discover all available pages before exploring further.

# Live Support

> Follow the status of support requests, respond to users; review screens to open demand and maintain interview.

**Management panel → Support Management → Live Support** In the section you can answer the questions of users. Check the subject and past messages of the request; send the response from the same interview and follow the result.

## Support from the game with ZonelyCore

Minecraft server **ZonelyCore** You can manage the support system with the game. Cast **can open support request from game**; if the authorities are **the requests that are opened from the site can view and manage from the game**. The requests opened within the game are also in the management panel **Live Support** Follow the section.

Thus, the player may ask help during the game, the authorized may also be interested in the request to proceed to the site. For installation [ZonelyCore connection](https://docs.zonely.gen.tr/en/integrations/zonelycore.md) Complete and prepare the necessary settings and authorized permissions for the support feature of the plugin.

## Match support requests with your Discord channel

Support requests from your site **Discord to the ticket channel on your server** to transfer **Zonely Discord Botu** Use the link. The answers written through Discord of the authorities appear in the same interview on the site; the user can continue to talk through the site. The requests that are closed can be archived on the log channels you configure.

> [card] [Support connection with Discord Botu](https://docs.zonely.gen.tr/en/guides/discord-bot.md)
>
> Connect your bot to your server; complete the channel and authorized role settings for support from the guide.

The user does not need to register on your Discord server to open the support request; it can maintain the interview through your site. Your support team can respond to requests from Discord, examine the registered interview history and re-enter the log archive to the requests being closed.

## See requests and status

**Default** Select the view. Requests **Store & Delivery** or **Account and Connection** category is listed under headers. You can see the title, account, support status and post date of each request on the same card. The group from category header can be expanded by narrow and expand, you can open the interview by pressing the request header.

**General Support Demands / Customer Support Demands** Go to the list on selection; find the records that are waiting for response with the status filter.

[![Live Support default view: requests and support status under category headers](https://mintcdn.com/zonely-a8cd49e7/pg8jiJCV8iizmk8t/images/panel/references-support-20261028/support-default-en.png?fit=max\&auto=format\&n=pg8jiJCV8iizmk8t\&q=85\&s=ca35c4d11c93e5362c07af401cc2d9db)](https://docs.zonely.gen.tr/images/panel/references-support-20261028/support-default-en.png)

> [card] Default view
>
> View requests under category headers; open the interview by pressing the head.

> [card] Request Information
>
> See the account, the support status and the date of publication together under the request.

| Status | Meaning |
| - | - |
| **Not answered** | Request requested to request an authorized response. |
| **Answered** | Request that the authorized responds. |
| **User Response** | Request that the user sends messages to the interview. |
| **Closed** | Requested to close the interview. |
| **Banned** | The support access prohibited registration is applied. |

Sample delivery question **Not answered**, link question **Answered**, order number shared interview **User Response** in case. **All Situations** selection removes status filter.

## Open the interview and read the messages

In the category view, the request header, the normal list **View** Press the process. The category, history and status of the request on the top; the following messages are available.

[![Activeness in the interview, Message history](https://mintcdn.com/zonely-a8cd49e7/cAWjhSs29c0sHo6X/images/panel/community-support-guide-20261025/d02-yonetici-gorusmesi-en.png?fit=max\&auto=format\&n=cAWjhSs29c0sHo6X\&q=85\&s=4db27398159a5126145f05d1e92e1a68)](https://docs.zonely.gen.tr/images/panel/community-support-guide-20261025/d02-yonetici-gorusmesi-en.png)

> [card] 1. Activeness in the interview
>
> Check the authorities and the activeness of the request owner in the same interview.

> [card] 2. Message history
>
> Read the user’s message and the authorized response together.

**Active Officials** Shows the authorities in the same interview. **Is Support Active?** information specifies the activeness of the requestholder in the interview. This area is separate from the case of the request to be solved.

## Prepare a response

Write your response to the message field. **You can choose an answer** You can edit the text ready from the list and according to the question. **Send Message**adds response to the interview.

[![Prepare a response](https://mintcdn.com/zonely-a8cd49e7/cAWjhSs29c0sHo6X/images/panel/community-support-guide-20261025/d03-destek-yaniti-en.png?fit=max\&auto=format\&n=cAWjhSs29c0sHo6X\&q=85\&s=49d2308e0564eb6b627bd57d19658665)](https://docs.zonely.gen.tr/images/panel/community-support-guide-20261025/d03-destek-yaniti-en.png)

> [card] 1. Prepare response
>
> Select the ready answer or type your own response; Send message.

For example, ask for the full error message from the user who lives the connection problem. Use the closing process in the interview when the request is solved. The closing icon on the top of the window closes the solo screen; the process of closing the request and prohibiting support access is separate.

## Support category and add ready-to-read

**Add Category** with **Store & Delivery** or **Account and Connection** prepare a category like. Name **Publish** Save with. Available categories in normal appearance **Categories** You can access the tab.

[![Category name](https://mintcdn.com/zonely-a8cd49e7/Hz--Xs1GgtDY4GtM/images/panel/community-support-guide-20261025/d04-destek-kategorisi-en.png?fit=max\&auto=format\&n=Hz--Xs1GgtDY4GtM\&q=85\&s=4461c6110bad7d6c712fe9d91362af69)](https://docs.zonely.gen.tr/images/panel/community-support-guide-20261025/d04-destek-kategorisi-en.png)

> [card] 1. Category name
>
> Make the user open the request in the correct header.

**Ready Answers → Add Ready-to-Click** On screen **Title**used to recognize the text in the list. **Content** the answer to the interview.

[![Ready-to- Reply header, Content](https://mintcdn.com/zonely-a8cd49e7/Hz--Xs1GgtDY4GtM/images/panel/community-support-guide-20261025/d05-hazir-cevap-en.png?fit=max\&auto=format\&n=Hz--Xs1GgtDY4GtM\&q=85\&s=6cf30da2e35474d7fd19a677dd07aff2)](https://docs.zonely.gen.tr/images/panel/community-support-guide-20261025/d05-hazir-cevap-en.png)

> [card] 1. Ready-to-read header
>
> Write the name you will be notified in the reply list.

> [card] 2. Content
>
> Prepare the response text for repeated questions.

Sample **Delivery control** The order number under the header and the name of Minecraft is desired. Edit the ready response according to the corresponding interview before sending.

## Open visitor calls

Live support window in the corner of the site **Visitor Support** opens the plugin. The visitor question is through the same window and the response is followed by there. Activation steps and use of window [Support Settings → Visitor Support](https://docs.zonely.gen.tr/en/guides/support-settings.md#ziyaretci-destek) in the section.

## How does the user open the request for support?

Login to the user account and log in to your site **Support** opens the part. Follows your own demands and status here; **Create a Support Request** button opens new form.

[![Create Support Request, Your Demands](https://mintcdn.com/zonely-a8cd49e7/Hz--Xs1GgtDY4GtM/images/panel/community-support-guide-20261025/d06-kullanici-talepleri-en.png?fit=max\&auto=format\&n=Hz--Xs1GgtDY4GtM\&q=85\&s=d858b24311434bc61843b724578affbe)](https://docs.zonely.gen.tr/images/panel/community-support-guide-20261025/d06-kullanici-talepleri-en.png)

> [card] 1. Create Support Request
>
> Open the new request form.

> [card] 2. Your requests
>
> Follow the category, status and date of your own requests.

Home **Title**, **Category** and **Message** fills the fields. For example **My VIP package was not delivered** by the title **Store & Delivery** Select category; add order information and Minecraft username message. **Create** sends request with.

[![Title, Category, Message](https://mintcdn.com/zonely-a8cd49e7/Hz--Xs1GgtDY4GtM/images/panel/community-support-guide-20261025/d07-kullanici-talep-formu-en.png?fit=max\&auto=format\&n=Hz--Xs1GgtDY4GtM\&q=85\&s=2dc52147881ed8fe5291db6d9d0d5294)](https://docs.zonely.gen.tr/images/panel/community-support-guide-20261025/d07-kullanici-talep-formu-en.png)

> [card] 1. Title
>
> Specify the problem with a short and understandable header.

> [card] 2. Category
>
> Select the support category for your question.

> [card] 3. Message
>
> Type the required details such as order number, username and error text.

The user reads the authorized response by opening the display process of the corresponding request. If you need additional information, it continues to send messages to the same call instead of opening a new request.

[![Request, Interview](https://mintcdn.com/zonely-a8cd49e7/Hz--Xs1GgtDY4GtM/images/panel/community-support-guide-20261025/d08-kullanici-gorusmesi-en.png?fit=max\&auto=format\&n=Hz--Xs1GgtDY4GtM\&q=85\&s=d492e00e1044bb6c8c64d7802a131a11)](https://docs.zonely.gen.tr/images/panel/community-support-guide-20261025/d08-kullanici-gorusmesi-en.png)

> [card] 1. Subject of the request
>
> See the title of the request you open and the active authorities in the interview.

> [card] 2. Interview
>
> Read the competent response and proceed through the same request.

> [card] [Support Settings](https://docs.zonely.gen.tr/en/guides/support-settings.md)
>
> Set the active request limit, message template and email notification.

> [card] [Discord Bot](https://docs.zonely.gen.tr/en/guides/discord-bot.md)
>
> Prepare server, role and channel settings for the Discord support system.


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